"The toilet was blocked, so I sent an email at night. A lady from the office rang at 8am the next morning and the plumber arrived at about midday. He was very efficient and worked very quickly. He explained that the pipe had be blocked by tree roots and cleared it out. I was very impressed with his pleasant manner and the way he went about his task. I will call them again if there is another problem."
Over Christmas I discovered I had a boundary trap and what it was for. Why, because it completely failed.
Through a referral from Yarra Valley water I made contact with The Drain Man.
My boundary trap problem was very dramatic, with the potential for a complete demolition of my back yard and shed, not to mention having no "facilities" over Christmas and possibly weeks beyond, due to the holiday season.
I would like to commend The Drain Man people who addressed my problem. They were courteous, professional, considerate and above all they "managed" me and my anxiety with a maturity I found most comforting.
And the problem was fixed, even though The Drain Man professionals had to jump through numerous plumbing hoops to do so.
Regards with thanks for a great job.
We had one of your technician out today (Daniel) to help us resolve a blocked stormwater drain.
I wanted to take the time to thank Him and your Company for a great resolution to our problem.
I was very impressed with his professional manner and work ethic and he fielded my question in a very helpful and easy to understand manner.
We were greatly concerned with this very wet summer as to the blocked drain causing water to be pushed under the house and having the problem resolved without major earth work in such a timely manner was greatly appreciated.
Thankyou
Regards
Would you please pass on to the owners of The Drain Man my appreciation for the service I received yesterday from your plumbers. Also, from the minute I made the call on your 1800 number until the plumbers left my property your service was of such a high standard.
I was assured your staff would arrive when specified because I had another urgent appt and they did, plus they were courteous, professional and understanding that their machinery needed to be ferried through my home. At all times I was kept in the loop as to what was happening and then a rundown of the invoice charges was explained thoroughly.
I also had another tradesman here at the time and he took one of your cards as he too was impressed.
They guys names were James & Shaun.
Thankyou once again and I would highly recommend your company to my family, friends and work colleagues.
With kind regards,
Yesterday the 1st of December 2010 in the late afternoon Ringwood was hit with torrential rain and our house drainage system has difficulty coping with the downpour. The rain was so severe that both my wife and I were having to aggressively broom water for 2 hours from around the dining room door, our a la carte area and back door. The water level was rising so rapidly that if we took just a moment off to rest the water would rise so that it was threatening to burst through the door ways.
We tried phoning several plumbers in the area to no avail as all the phone numbers we tried were either engaged or not answering, clearly others were in the same predicament as us. In desperation Corinne tried "The Drain Man" as he appeared to be local and within 10 minutes a tall young chap by the name of Ben pulled his truck, armed with all the state of the art equipment, into our driveway.
Ben had a quick look around at the problem and within minutes had a high tech pressure hose up the storm water outlet in the street and cleared the blockage almost instantly. The water subsided almost immediately and the crisis was over.
We are both so impressed with the Drain Man's quick response, technical know how and delightful staff we would not hesitate to recommend them to anybody with a similar problem. You are a legend Ben and thank you so much.
Hello. Shannon and Aaron attended our place last week and couldn't have been more helpful and friendly if they tried. They delivered everything your website promised. The person who originally took my phone request was also incredibly helpful and took his time to explain options to me. Well done guys, you did what you promised, on time, at a fair price and even removed a dead possum from our backyard for me in the process! Thanks.
I wish all service providers were like you guys. I am happy for you to use this as a testimonial if you wish.
We had John from your company come and do some work at our home last Wednesday September 29. I just want you to know how impressed I was with his professionalism, attention to detail and the care he took in ensuring the area in which he was working (our laundry) was clean before he left the premises.
Would you please pass this onto John and his superiors. I will have no hesitation in referring The Drain Man to friends and family should they have a similar need.
Kind regards,
We wanted to thank you for the letter thanking us for our custom. We received it on a day where we had some terrible customer service from a utility company (overcharging of bill, unhelpful staff etc) so it was a welcome surprise.
Our drains were cleared so effectively by one of your great staff that we in fact already had recommended you to friends of ours in Kew but will do so now to even more friends after your excellent customer care.
It is easy for us as customers to complain when something goes wrong however we feel it is equally important to thank business' for their great service.
So please pass this note of thanks to your relevant Managers and team members.
Best Regards,
Thank you for the Kenny DVD which arrived in today’s mail. I was already impressed with your service but now I’m an even bigger fan. I will continue to spread the word about your excellent customer service and prompt response to anyone who will listen.
I hope your Kenny-inspired marketing campaign brings lots of business your way... you deserve great success!
Thanks again... I will enjoy another viewing of a good Aussie film.
Kind regards
On the 24-02-2011 we had need of the services of ‘’the drain man” We booked for a 7-30am start and the plumber actually started on time. He introduced himself as James (a common courtesy that is rare) and from that point conducted himself in a very professional manner, emphasising the dangers of the high pressure water jet and the requirement that I keep my distance, He placed witches hats around the work area leaving no doubt that that the "enclosure was Off Limits to Every body”. All in all he impressed me with his easy to understand language (layman's terms) good communication skills, diligence and an honest approach to the job in hand. As a retired business owner in the engineering and toolmaking trades, we have experienced our share of incompetent staff. James displayed competence and all the traits of that”special person”that I would have no hesitation to employ. Further to this I would go out of my way to keep this guy happy and well paid. As your business and ours is/was only as good as your staff.
Yours Sincerely
I had your team member Ben assess drains at my home today. I would like to let management know that Ben’s professionalism was sensational. He was punctual, polite, very helpful with advice and also very clean and tidy.
I have used your services before and had a similar experience then with the guy who came out.
When speaking to Steevi yesterday to book this service, she too was great. Steevi was very clear on the procedure and cost structure and extremely helpful.
Clearly you have a great team. Thank you.
I would just like to say that the job carried out by Les and Ryan was a job well done.
The boys were very considerate kept me informed as to what was going on with the job at all times turned up on time left the property the way they found it.
Many thanks to you guys, would not hesitate to recommend the drain man to any one who needs them.
Many thanks
With gratitude I thank you the gifts I received today – such a lovely surprise and most useful and appreciated! The splendid work you have professionally helped me with, together with this kind gesture, just confirms I would never ever think of going anywhere else in case of need; and I willingly highly recommend you.
Congratulations on your excellent customer service and public relations. Well done!
Most sincerely
To find out more or to get a cost estimate on a drain-clearing operation at your premises, please do not hesitate to contact our friendly staff by phone, fax or email, or to leave an online enquiry click here now.
Phone
Email - enquiries@thedrainman.com.au